What is NissanConnect with Smartphone Apps?

NissanConnect with Smartphone Apps is a state-of-the-art integrated audio, navigation, and communication system that connects with your smartphone to enhance your driving experience, and help minimize distractions. Controlled through a large dash-mounted, centrally located screen, NissanConnect with Smartphone Apps is available with streaming audio, navigation, a collection of popular smartphone apps and lots more.

Compared to current NissanConnect, what has been updated?

New NissanConnect with Smartphone Apps system has a seven-inch colour touchscreen that includes features such Intelligent driver assistance and navigation functions to support the driver in all kinds of traffic situations, Smartphone App integration to enhance the overall driving experience, and an improved Digital Audio experience, including Digital Audio Broadcast (DAB).

What do connected services offer?

New NissanConnect with Smartphone Apps system has full smartphone integration giving access to a range of music, social, entertainment and travel apps. NissanConnect with Smartphone Apps is also Google-enabled, featuring send-to-car (allowing users to send a satnav route to the car via their phone) and up-to-the-minute information on fuel prices, hotels, restaurants and other points of interest. NissanConnect with Smartphone Apps also includes voice recognition, Bluetooth audio streaming and mobile phone integration as well as Aux-in and USB slots.

How does NissanConnect App work?

It connects your smartphone to your vehicle, delivering apps, features, and services that you can personalise to your Nissan.

Why should I register for NissanConnect In-vehicle App services if I already have the apps on my phone?

NissanConnect in-vehicle apps have been designed for vehicle drivers. The Apps will appear on your vehicle's touchscreen display, making it easy and safe to operate. You'll now be able to safely enjoy your apps on the go, and in the car.

How can I tell if I have the latest version of the NissanConnect app?

Check the iTunes App Store, or Google Play Store to make sure you have the latest version. You will automatically receive an alert in your Smartphone in case an update is available.

What is available via the NissanConnect with Smartphone Apps Website?

The NissanConnect with Smartphone Apps website allows you to subscribe and manage your Apps. It also presents the services Terms and Conditions and our Privacy Policy.

I have a Blackberry / Windows phone. Can I use NissanConnect App?

NissanConnect App is currently available for Apple and Android operating systems only.

Does NissanConnect require a subscription?

Your vehicle comes with a 2-year complementary subscription of NissanConnect services; owner consent to activate is required. Once complementary period has expired, you can extend your subscription.

In which markets will these connected services be available?

The vast majority of Europe will be covered (Germany, Switzerland, Czech Republic, United Kingdom, Portugal, Spain, Ireland, Italy, Belgium, France, Luxembourg, Netherlands, Hungary, Poland, Slovakia, Austria, Cyprus, Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden, Russia, Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Iceland, Kosovo, Macedonia, Malta, Moldova, Montenegro, Romania, Serbia, Slovenia, Ukraine, Belarus).


Does NissanConnect App support multiple phones and drivers?

Yes, you can have different mobile devices paired via Bluetooth®. However, Connections will be prioritised by the order in which the phones were paired to the vehicle. Note: if you wish to pair an Android via Bluetooth after having paired an iPhone, you should disconnect the USB cable before pairing.

How do I link my smartphone to the NissanConnect system?

If you're connecting an iPhone® to a NissanConnect system equipped with navigation, you'll need to plug in using the USB cable. Otherwise, connect your smartphone through Bluetooth®.**

Whilst connected with the cable, will my iPhone® charge?

Yes

How do I know if my smartphone is compatible with NissanConnect App?

For a list of compatible smartphones, please visit the Nissan website.

Does NissanConnect Apps use my smartphone data plan?

Yes, NissanConnect Apps relies on your smartphone data plan to access the content and services that the In-vehicle Apps you use require. Standard data rates will apply.

Why do I need to use a cable to connect my iPhone?

Apple's operating system doesn't support the full range of Bluetooth® connectivity.

For which actions does my iPhone® need to be connected with the cable?

It will need to be connected via USB cable to use NissanConnect App or to play music stored on your device.*

If two owners with a connected smartphone are in the same vehicle, which phone's data does NissanConnectdisplay?

When two Bluetooth® paired smartphones are detected by NissanConnect, the phone that you designated as the higher priority Bluetooth devise will be prioritised.


What happens to the active app when an incoming call interrupts?

Incoming Bluetooth calls override any audio source, including apps. The system will revert back to the app that was active when the incoming call was accepted.

Can I make simultaneous POIs powered by Google service requests?

No, at this moment NissanConnect only allows one service call at a time.

If my NissanConnect system is activated, can I still stream Bluetooth audio?

Yes, if your phone supports Bluetooth Streaming Audio, it may work on NissanConnect but the vehicle controls will be very limited. Using the NissanConnect App to stream your favourite audio apps will enable maximum use of features, viewing of information and album artwork.

Is it very data heavy? Won’t that incur huge roaming costs?

Data usage is very similar to browsing social network sites on a smartphone, and therefore data charges will be similar depending on the customer’s mobile phone service arrangement.

Is there a limit to the number of times I use the services?

No, not at this time. The NissanConnect free trial period includes unlimited usage.

Can I use my NissanConnect credentials in a friend's car or a rental car?

No, your credentials are for use in your car only.

Does NissanConnect use minutes on my mobile voice plan?

No, NissanConnect does not use Data-Over-Voice. Instead, it transfers data using your phone's data plan from your chosen mobile service provider.


SERVICES ARE NOT SUPPORTED IN MY LOCATION?

Not all services are available in all countries.

Why does my NissanConnect app service stop working sometimes?

NissanConnect App require a stable internet connection. You may be driving through an area where your mobile service provider does not have a strong data signal. If the signal is poor, you may intermittingly lose connectivity to the internet connection and some NissanConnect Apps will not work properly.

I get a "data connection could not be established" error message. What do I do?

Your vehicle is not detecting a paired phone. Please verify that Bluetooth is activated in both phone and vehicle, and that they are paired. Please consult your phone or vehicle manual for further instructions.


Can I change the email I used to sign up to the NissanConnect Portal and NissanConnect account?

Yes, you can change your email in the profile section of the You+Nissan portal.


How safe is the system? Surely this will be a distraction for drivers?

The new NissanConnect will comply with the most stringent safety regulations in this area. Additionally, Nissan's team of internal experts have reviewed this technology in every European condition to promote safe customer operation.

Do the apps work when the car is moving? Isn’t that a safety issue?

Functionality is restricted to prevent extensive operation when the car is moving, but just like adjusting the radio or even using a mobile phone, it is the driver’s responsibility to ensure they are in total control of the car at all times.


Can I register my NissanConnect system without creating an account?

NissanConnect requires a registration process, so you can enjoy of the complementary services. You still need to create your account.

HOW LONG DOES IT TAKE TO CREATE A NISSANCONNECT ACCOUNT?

Enrolling is quick, and easy. 3 simple steps are required. 1 - Register in the NissanConnect Web Portal and activate the complementary services. 2 - Download the NissanConnect App. 3 -  Connect your smartphone (Android through Bluetooth, iOS through USB). You'll be then able to customize apps and services to your liking.

How do I create and access my NissanConnect App account?

This is all done through your NissanConnect Portal portal. As a first time user the NissanConnect Portal will prompt you to create and activate your NissanConnect account. Should you wish to access later in time your NissanConnect account, go to: NissanConnect Portal, My services, New NissanConnect.

What information do I need to sign up for a NissanConnect account?

To create your NissanConnect account, you'll need to register first in NissanConnect Portal including the VIN (Vehicle Identification Number). To set up your NissanConnect account you will need to create a Username and an Access Code. These same credentials will be used on your NissanConnect App.

Why do I need to register to the NissanConnect Portal owner's Portal?

The NissanConnect Portal provides owners with convenient access to the NissanConnect portal as well as a variety of services and features associated with Nissan ownership.

How do I connect my smartphone with the NissanConnect App?

You can connect your iPhone using an Apple USB cable, or Android phone through Bluetooth.

What phones are compatible with my NissanConnect equipped vehicle?

Most Bluetooth enabled phones can be connected for Bluetooth Handsfree calling. Some phones will support Streaming Audio via Bluetooth. Only select smartphones can be used for the NissanConnect App. You can check which phones are supported on another page in this Help and Support section. Note: Every NissanConnect service may not be available with your phone.

Does NissanConnect enrolment require my smartphone to be connected by a cable?

Only if you're connecting an iPhone® to a NissanConnect system equipped with navigation. Otherwise, your smartphone will use a Bluetooth® connection.**

What is required to use Google Send-To-Car service?

Google Service is provided by Google. Send To Car service is not available in all countries. You should check on Google Maps to see if Send To Car services are available in your country.


How does NissanConnect App work?

It connects your smartphone to your vehicle, delivering various in-vehicle Apps, features, and services that you can personalize to your Nissan.

What features will my NissanConnect system include?

NissanConnect is a state-of-the-art integrated audio, navigation, and communication system that connects with your smartphone to enhance your driving experience, and help minimize distractions. Controlled through a dash-mounted, centrally located screen, NissanConnect is available with hands-free calling, streaming audio, navigation, a collection of popular smartphone apps, and lots more.**

Can I use NissanConnect App services while driving?

Yes, all NissanConnect Apps are available while the vehicle is in motion, but certain functions may be limited to prevent driver distractions. Keyboard entry, for example, is only available when the vehicle is stationary.

Which apps are included with NissanConnect App?

The list of currently available apps can be viewed in the 'Manage My Apps' section of the NissanConnect Web Portal or in the NissanConnect App.

Do I need to download certain apps on my smartphone before I can use them with my NissanConnect system?

The 'Manage My Apps' section of the NissanConnect Web Portal, and the NissanConnect App will display a smartphone icon next to any apps that need to be downloaded from your app store.

Why should I get a system with NissanConnect Apps if I already have apps on my phone?

Your smartphone Apps will appear on your vehicle's display screen and can be controlled through the NissanConnect, making it easy and safe to use. Most importantly, there's a seamless integration between information retrieved from the smartphone apps and the Navigation system, allowing you to set your journey very easily.

What NissanConnect functions are limited when driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

I created an account, but when I try to use a Nissan mobile app, it doesn't accept my email address and password, and I am entering the correct email address and password. What do I do?

Most likely, there are additional steps you need to complete before a Nissan mobile app will recognise your email and password. Contact Nissan Customer Services for further guidance.