Warranty & Roadside Assistance
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
KEEPING YOU MOBILE
We want to support our customers during this difficult time. So, if any customer has a routine service or warranty repair delayed during this period and cannot have the required work started and/or completed, Nissan will still honour the warranty on your vehicle.
We will continue to operate our Roadside Assistance schemes, and ensure that if you need us, we will move your vehicle to a safe location and support your journey home.
Additionally, any customer who has previously benefited from our Nissan roadside assistance program through servicing at a Nissan dealership will have an automatic 6 month policy extension should the service due date fall between March and July 2020.
If your vehicle suffers a breakdown, please call the RAC directly on 0330 159 0740.
| WARRANTY TYPE | PASSENGER CARS (Petrol & Diesel) |
LIGHT COMMERCIAL VEHICLES (Petrol & Diesel) |
ELECTRIC VEHICLES (LEAF & e-NV200) |
|||
| YEARS* | MILES* | YEARS* | MILES* | YEARS* | MILES* | |
| NEW VEHICLE WARRANTY - covers the complete vehicle |
3 | 60,000 | 5 | 100,000 | 3 | 60,000 |
| TOWING WARRANTY - offers breakdown recovery |
3 | Unlimited | 5 | Unlimited | 3 | Unlimited |
| TOURING ASSISTANCE - either, hotel accommodation OR a rental car is provided |
3 | Unlimited | 5 | Unlimited | 3 | Unlimited |
| GENUINE PARTS AND ACCESSORIES WARRANTY‡ - Fitted in our workshop at time of new vehicle sale. |
3 |
Unlimited | 5 |
Unlimited | 3 |
Unlimited |
| GENUINE PARTS AND ACCESSORIES WARRANTY‡ - Purchased from our parts counter and taken away by the customer. |
1 | Unlimited | 1 | Unlimited | 1 | Unlimited |
EV DEDICATED COMPONENTS WARRANTY includes: lithium-ion battery, Motor, Inverter, VCM, Reduction Gear, PDM, Charge Connector and Cable |
- | - | - | - | 5 | 60,000 |
LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** 24kWh Battery |
- | - | - | - | 5 | 60,000 |
LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** 40kWh & 62kWh Battery |
- | - | - | - | 8 | 100,000 |
Frequently asked questions
Sales
WHAT MEASURES ARE IN PLACE TO ENSURE SHOWROOMS ARE SAFE FOR ME TO VISIT?
We’ve taken careful note of the guidelines issued by the government and our dealerships have now implemented a range of both physical and procedural changes to make showrooms as safe as possible for your visit. Physical changes include reducing the number of cars in the showroom and adding signage to remind people to adhere to social distancing rules. Process updates include regular sanitisation and updated procedures for face-to-face interactions such as reviewing documents with your sales executive.
I was due to collect my car within the next 3 weeks. If dealerships are closed will this still go ahead?
In line with Government advice, dealership showrooms across the UK are now able to open. If you are due to collect a car within the next few weeks, please contact your Nissan dealership to discuss the options available to you.
Contact details for your local Nissan dealer can be found here along with their current opening status.
If your local Nissan dealer remains closed please contact Customer Service using the web form.
I HAVE AN ORDER WITH A DEALER BUT CAN'T CONTACT THEM FOR AN UPDATE AS THEY ARE CLOSED. WHERE CAN I FIND OUT MORE INFORMATION ABOUT MY ORDER?
If you are unable to contact your local Nissan dealer for an update on your order, please contact our Customer Services team using the web form. Please note that in these uncertain times, our Customer Service team are experiencing a higher volume of queries, this may lead to an increased response time to get back to you.
Can I still order a new vehicle if my local Nissan dealer is closed?
Although some dealers are still temporarily closed you can continue to browse the range online. You can configure your dream Nissan on our car configurator and discover the great offers currently available (availability of offers, subject to normal operation of Nissan dealerships, in line with Government guidelines). When you're ready, you can request a call back here to book a test drive when your local Nissan dealer is open again.
I'm a Motability customer, what should I do if I have concerns about an order?
For all Motability related questions please visit their website here.
I want to make a change to an existing order, how can I do this?
If you want to amend an existing order please contact your local Nissan dealer to discuss your options; their details and current opening status can be found here. Should you be unable to contact your local dealer due to temporary closure, please contact our Customer Services team via the web form.
How can I register my interest for a later date?
If you wish to stay in touch with Nissan and receive the latest news, great offers and more, please register your interest here. If you're interested in booking a test drive once dealers are open, please provide your details here and your local dealer will give you a call back when possible.
SERVICING & REPAIR
My MOT is due to run out and I can't get an appointment. Will I still be able to drive my car?
The Department for Transport has announced that mandatory MOT testing is to be reintroduced from 1st August 2020. Drivers with an MOT due date between 30th March to 31st July 2020 will still receive a 6-month exemption from testing. However, all vehicles must continue to be properly maintained and kept in a roadworthy condition. Please click here for more information.
If I breakdown can I still be recovered to my local Nissan dealer? What if their workshop is closed?
If you breakdown and wish to be recovered to your local Nissan dealer, please contact them prior to recovery to ensure they can support in getting you back on the road. You can find out whether your local Nissan dealership is open and their contact details here.
Can I still make a future service booking?
Our online booking tool is open for new service bookings. Should you require more urgent service we recommend you contact local dealership directly. Their details and current opening status can be found here.
How are you protecting staff working within the workshops?
Nissan is working closely with our dealer network, to take appropriate precautions to protect the safety of both our staff and customers. Our dealer network are working responsibly, in line with government guidelines in order to maintain core workshop functions to keep the countries key workers on the road.
I have a question about Nissan Finance, who can I contact?
If you are a Nissan Finance customer please self-serve where possible using the online portal found here. If you need additional support after checking the online portal, please contact Customer Services, their details can be found here.