Warranty & Roadside Assistance
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
KEEPING YOU MOBILE
WARRANTY & ROADSIDE ASSISTANCE
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
KEEPING YOU MOBILE
We want to support our customers during this difficult time. So, if any customer has a routine service or warranty repair delayed during any national or regional lock-down period and cannot have the required work started and/or completed, Nissan will still honour the warranty on your vehicle.
We will continue to operate our Roadside Assistance schemes, and ensure that if you need us, we will move your vehicle to a safe location and support your journey home.
If your vehicle suffers a breakdown, please call the RAC directly on 0330 159 0740.
| WARRANTY TYPE | PASSENGER CARS (Petrol & Diesel) |
LIGHT COMMERCIAL VEHICLES (Petrol & Diesel) |
ELECTRIC VEHICLES (LEAF & e-NV200) |
|||
| YEARS* | MILES* | YEARS* | MILES* | YEARS* | MILES* | |
| NEW VEHICLE WARRANTY - covers the complete vehicle |
3 | 60,000 | 5 | 100,000 | 3 | 60,000 |
| TOWING WARRANTY - offers breakdown recovery |
3 | Unlimited | 5 | Unlimited | 3 | Unlimited |
| TOURING ASSISTANCE - either, hotel accommodation OR a rental car is provided |
3 | Unlimited | 5 | Unlimited | 3 | Unlimited |
| GENUINE PARTS AND ACCESSORIES WARRANTY‡ - Fitted in our workshop at time of new vehicle sale. |
3 |
Unlimited | 5 |
Unlimited | 3 |
Unlimited |
| GENUINE PARTS AND ACCESSORIES WARRANTY‡ - Purchased from our parts counter and taken away by the customer. |
1 | Unlimited | 1 | Unlimited | 1 | Unlimited |
EV DEDICATED COMPONENTS WARRANTY includes: lithium-ion battery, Motor, Inverter, VCM, Reduction Gear, PDM, Charge Connector and Cable |
- | - | - | - | 5 | 60,000 |
LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** 24kWh Battery |
- | - | - | - | 5 | 60,000 |
LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** 40kWh & 62kWh Battery |
- | - | - | - | 8 | 100,000 |
Frequently asked questions
Car Sales
I am due to collect my new car – can I still do this?
In line with Government regulations, Nissan showrooms have temporarily closed in England, Wales, Nr Ireland and in Tier 4 in Scotland, to ensure the continued safety of our staff, customers and local communities. Selected dealers are able take orders & offer alternative services for existing orders. If you are expecting to collect a new car in the next few weeks, please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator
I can’t contact my dealer about my new order as they’re shut/not answering phones/emails, how can I find out what is happening with me new car?
Should you be unable to contact your dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here
I want to cancel my existing order – how do I do this?
If you would like to discuss an existing order please contact your local dealer to discuss your options; their details can be found here www.nissan.co.uk/dealer-locator. Should you be unable to contact your local dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here
Is there any implication for delivery dates on ordered cars?
If you would like to discuss an existing order please contact your local dealer to discuss your options; their details can be found here www.nissan.co.uk/dealer-locator. Should you be unable to contact your local dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here
I had a test drive booked within the next few weeks, can it still go ahead?
In line with Government regulations, Nissan showrooms have temporarily closed in England, Wales, Nr Ireland and in Tier 4 in Scotland to ensure the continued safety of our staff, customers and local communities, however, some dealerships are offering alternative options for sales enquiries such as Facetime, WhatsApp or Skype video conferencing for full vehicle walk-arounds in the comfort of your own home, should that be your preference. Please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator.
Aftersales
My car is booked for a service within the next 3 weeks – will it still happen?
In line with varying Government regulations across the UK, please see summary below regarding servicing, repairs and MOTs. We recommend you call your dealership before you travel to make sure you can be accommodated.
England: Servicing, repairs and MOTs can take place in all tiers
Scotland: it is expected that servicing, repairs and MOTS can take place in all tiers
Wales: Servicing, repairs and MOTs can take place in all tiers
Northern Ireland: Servicing, repairs and MOTs can take place in all tiers
Can I still book a service for my car?
Yes our online booking tool is open for new service bookings. We are experiencing high demand and capacity restrictions so we recommend you book your vehicle maintenance well in advance via our online booking tool here
My car is booked for an MOT within the next 3 weeks - will it still happen?
In line with varying Government regulations across the UK, please see summary below regarding servicing, repairs and MOTs. We recommend you call your dealership before you travel to make sure you can be accommodated.
England: Servicing, repairs and MOTs can take place in all tiers
Scotland: it is expected that servicing, repairs and MOTS can take place in all tiers
Wales: Servicing, repairs and MOTs can take place in all tiers
Northern Ireland: Servicing, repairs and MOTs can take place in all tiers
If I breakdown can I still be recovered to my dealership?
If you breakdown and wish to be recovered to your local dealer, please contact them prior to recovery to ensure they are open and can support in getting you back on the road. You can find your local dealer and their contact details here.
Will my warranty be affected if I can't get my car booked in for a service?
If your vehicle is still in the warranty period under normal conditions your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might prove difficult over the coming weeks and therefore as a manufacturer we will show flexibility regarding these regulations. Please try calling your dealer to see if you can be accomodated: https://www.nissan.co.uk/dealer-locator.html
Motability
I have placed an order, will the handover of my car go ahead?
In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however selected dealers are able take orders & offer alternative services for existing orders. If you are expecting to collect a new car in the next few weeks, please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator
My lease expires in the next couple of months, can I place an application for a new car?
In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however if you wish to make a new application please contact your local dealership to understand how they are currently operating for Motability customers: www.nissan.co.uk/dealer-locator. For Motability's latest updates and a comprehensive FAQ section please visit the Motability website.
I was in the process of choosing my first car on the Scheme but had not yet placed an application, can I still go ahead?
In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however if you wish to make a new application please contact your local dealership to understand how they are currently operating for their Motability customers www.nissan.co.uk/dealer-locator. For Motability's latest updates and a comprehensive FAQ section please visit the Motability website.