Warranty & Roadside Assistance

We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.

We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.

We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.

KEEPING YOU MOBILE

We want to support our customers during this difficult time. So, if any customer has a routine service or warranty repair delayed during this period and cannot have the required work started and/or completed, Nissan will still honour the warranty on your vehicle.

We will continue to operate our Roadside Assistance schemes, and ensure that if you need us, we will move your vehicle to a safe location and support your journey home.

We also recognise the importance of key workers, and therefore Nissan will provide free of charge Roadside Assistance to all key workers who own a Nissan vehicle regardless of vehicle age during this period.

Additionally, any customer who has previously benefited from our Nissan roadside assistance program through servicing at a Nissan dealership will have an automatic 6 month policy extension should the service due date fall between March and July 2020.

If your vehicle suffers a breakdown, please call the RAC directly on 0330 159 0740. 

Nissan Technician repairing vehicle broken down on side of road
WARRANTY TYPE

PASSENGER CARS

(Petrol & Diesel)

LIGHT COMMERCIAL VEHICLES

(Petrol & Diesel)

ELECTRIC VEHICLES

(LEAF & e-NV200)
  YEARS* MILES* YEARS* MILES* YEARS* MILES*
NEW VEHICLE WARRANTY -
covers the complete vehicle		 3 60,000 5 100,000 3 60,000
TOWING WARRANTY -
offers breakdown recovery		 3 Unlimited 5 Unlimited 3 Unlimited
TOURING ASSISTANCE -
either, hotel accommodation OR a rental car is provided		 3 Unlimited 5 Unlimited 3 Unlimited
GENUINE PARTS AND ACCESSORIES WARRANTY‡ -
Fitted in our workshop at time of new vehicle sale.
 3
 Unlimited 5
 Unlimited 3
 Unlimited
GENUINE PARTS AND ACCESSORIES WARRANTY‡ -
Purchased from our parts counter and taken away by the customer.
 1 Unlimited 1 Unlimited 1 Unlimited

EV DEDICATED COMPONENTS WARRANTY

includes: lithium-ion battery, Motor, Inverter, VCM,

Reduction Gear, PDM, Charge Connector and Cable

 - - - - 5 60,000

LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE **

24kWh Battery

 - - - - 5 60,000

LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE **

40kWh & 62kWh Battery

 - - - - 8 100,000

Frequently asked questions

Sales

I was due to collect my car within the next 3 weeks. If dealerships are closed will this still go ahead?

Following Government advice on the 23rd of March 2020, Nissan showrooms have temporary closed to ensure the continued safety of our staff, customers and local communities. If you are due to collect a car within the next few weeks, please contact your Nissan dealership to discuss the options available to you.

Contact details for your local Nissan dealer can be found here along with their current opening status.

If your local Nissan dealer is closed please contact Customer Service using the web form.

I have an order with a dealer but can't contact them for an update as they are closed. Where can I find out more information about my order?

If you are unable to contact your local Nissan dealer for an update on your order, please contact our Customer Services team using the web form. Please note that in these uncertain times, our Customer Service team are experiencing a higher volume of queries, this may lead to an increased response time to get back to you. 

Can I still order a new vehicle if my local Nissan dealer is closed?

Although our dealers are temporarily closed you can still browse the range online. You can configure your dream Nissan on our car configurator and then discover the great offers currently available (availability of offers, subject to normal operation of Nissan dealerships, in line with Government guidelines). When you're ready, you can request a call back here to book a test drive when your local Nissan dealer is open again.  

I'm a Motability customer, what should I do if I have concerns about an order?

For all Motability related questions please visit their website here.

I want to make a change to an existing order, how can I do this?

If you want to amend an existing order please contact your local Nissan dealer to discuss your options; their details and current opening status can be found here. Should you be unable to contact your local dealer due to temporary closure,  please contact our Customer Services team via the web form.

How can I register my interest for a later date?

If you wish to stay in touch with Nissan and receive the latest news, great offers and more, please register your interest here. If you're interested in booking a test drive once dealers are open, please provide your details here  and your local dealer will give you a call back when possible. 

SERVICING & REPAIR

My car is booked in for a service/ MOT/ repair within the next 3 weeks, will this still take place?

Due to the current circumstances, many Nissan service and repair departments are temporarily closed; those that remain open are operating with reduced staff, limiting availability. At this time, priority will be given to key workers. Please contact your local Nissan dealer before you travel to ensure your booking is still taking place. Contact details for your local Nissan dealer along with their current opening status can be found here.

My MOT is due to run out and I can't get an appointment. Will I still be able to drive my car?

The Department for Transport has announced that if your vehicle's MOT was due to expire on or from 30 March 2020, it will automatically be granted a 6-month extension for MOT testing. However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if caught driving an unsafe vehicle. Please click here for more information.

If I breakdown can I still be recovered to my local Nissan dealer? What if their workshop is closed?

If you breakdown and wish to be recovered to your local Nissan dealer, please contact them prior to recovery to ensure they can support in getting you back on the road. You can find out whether your local Nissan dealership is open and their contact details here.

Can I still make a future service booking?

Our online booking tool is now open and taking new bookings from Monday 1ˢᵗ June onwards. Should you require a more urgent service, please contact your local open Nissan dealer to be booked in. Their details and current opening status can be found here.

How are you protecting staff working within the workshops?

Nissan is working closely with our dealer network, to take appropriate precautions to protect the safety of both our staff and customers. Our dealer network are working responsibly, in line with government guidelines in order to maintain core workshop functions to keep the countries key workers on the road. 

I have a question about Nissan Finance, who can I contact?

If you are a Nissan Finance customer please self-serve where possible using the online portal found here. If you need additional support after checking the online portal, please contact Customer Services, their details can be found here. 

*Length of cover (years or miles, whichever is sooner).


**The Nissan LEAF & eNV200 lithium-ion battery state of health guarantee protects against battery capacity loss (less than 9 bars out of 12) as shown on the in vehicle capacity gauge for a period of 8 years / 100,000 miles* for 40 kWh vehicles and 8 years / 100,000 miles* for 30 kWh vehicles and 5 years / 60,000 miles* for 24kWh vehicles. For LEAF flex customers, the battery state of health guarantee applies for the duration of the battery lease.

†Dependent on vehicle type and age.


‡Refer to Light Commercial Vehicles accessory brochures for warranty exclusions.