Warranty & Roadside Assistance
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
KEEPING YOU MOBILE
WARRANTY & ROADSIDE ASSISTANCE
We understand that the current situation can make it impossible to keep your car maintained in accordance to the schedule, so we've made a few temporary changes to help you out.
KEEPING YOU MOBILE
We want to support our customers during this difficult time. So, if any customer has a routine service or warranty repair delayed during any national or regional lock-down period and cannot have the required work started and/or completed, Nissan will still honour the warranty on your vehicle.
We will continue to operate our Roadside Assistance schemes, and ensure that if you need us, we will move your vehicle to a safe location and support your journey home.
If your vehicle suffers a breakdown, please call the RAC directly on 0330 159 0740.
| WARRANTY TYPE | PASSENGER CARS (Petrol & Diesel) |
LIGHT COMMERCIAL VEHICLES (Petrol & Diesel) |
ELECTRIC VEHICLES (LEAF & e-NV200) |
|||
| YEARS* | MILES* | YEARS* | MILES* | YEARS* | MILES* | |
| NEW VEHICLE WARRANTY - covers the complete vehicle |
3 | 60,000 | 5 | 100,000 | 3 | 60,000 |
| TOWING WARRANTY - offers breakdown recovery |
3 | Unlimited | 5 | Unlimited | 3 | Unlimited |
| TOURING ASSISTANCE - either, hotel accommodation OR a rental car is provided |
3 | Unlimited | 5 | Unlimited | 3 | Unlimited |
| GENUINE PARTS AND ACCESSORIES WARRANTY‡ - Fitted in our workshop at time of new vehicle sale. |
3 |
Unlimited | 5 |
Unlimited | 3 |
Unlimited |
| GENUINE PARTS AND ACCESSORIES WARRANTY‡ - Purchased from our parts counter and taken away by the customer. |
1 | Unlimited | 1 | Unlimited | 1 | Unlimited |
EV DEDICATED COMPONENTS WARRANTY includes: lithium-ion battery, Motor, Inverter, VCM, Reduction Gear, PDM, Charge Connector and Cable |
- | - | - | - | 5 | 60,000 |
LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** 24kWh Battery |
- | - | - | - | 5 | 60,000 |
LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** 40kWh & 62kWh Battery |
- | - | - | - | 8 | 100,000 |
Frequently asked questions
Car Sales
I am due to collect my new car – can I still do this?
In line with Government regulations, Nissan showrooms in England and Wales will re-open from 12th April. In Northern Ireland, from 12th April vehicle collection is permitted from 12th April with the next review of restrictions due to be announced on 15th April. In Scotland, from 5th April showrooms are open for pre-arranged appointments only. If you are expecting to collect a new car in the next few weeks, please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator
I can’t contact my dealer about my new order as they’re shut/not answering phones/emails, how can I find out what is happening with me new car?
Should you be unable to contact your dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here
I want to cancel my existing order – how do I do this?
If you would like to discuss an existing order please contact your local dealer to discuss your options; their details can be found here www.nissan.co.uk/dealer-locator. Should you be unable to contact your local dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here
Is there any implication for delivery dates on ordered cars?
If you would like to discuss an existing order please contact your local dealer to discuss your options; their details can be found here www.nissan.co.uk/dealer-locator. Should you be unable to contact your local dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here
I had a test drive booked within the next few weeks, can it still go ahead?
In line with Government regulations, test drives will be allowed in England from 12th April. Test drives continue to not be permitted in Scotland, Northern Ireland and Wales currently. Some dealerships are offering alternative options for sales enquiries such as Facetime, WhatsApp or Skype video conferencing for full vehicle walk-arounds in the comfort of your own home, should that be your preference. Please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator.
Aftersales
My last service was impacted by lockdown – what is my new service schedule?
If your last service date was impacted by last year’s lockdown, we recommend that you continue to service your vehicle in accordance with the anniversary of the date of first registration and not 12 months from the date that any delayed service was carried out.
Many of the fluids and serviceable parts in your vehicle can deteriorate with age as well as mileage. This is taken into account when the service schedule is set, with some items due for replacement after a set time period from the first registration date.
It is also recommended that the service due at the end of year 3 is carried out before the warranty period expires, so as to ensure any potential defects are identified and rectified under it. As part of our Customer Promise to you, this 3rd year service also comes with 12 months RAC Roadside Assistance Cover, extending the support you have enjoyed from the RAC and Nissan in the first 3 years of owning your vehicle.
CAN I STILL BOOK A SERVICE, MOT OR REPAIR FOR MY CAR?
Our workshops remain open for servicing, repairs and MOTs across the UK. You can check availability at your local Nissan dealership or use our online booking tool at nissan-aftersales.co.uk/services/book-a-service. We recommend you book your vehicle maintenance in advance to ensure you can be accommodated.
If I breakdown can I still be recovered to my dealership?
If you breakdown and wish to be recovered to your local dealer, please contact them prior to recovery to ensure they are open and can support in getting you back on the road. You can find your local dealer and their contact details here.
Will my warranty be affected if I can't get my car booked in for a service?
If your vehicle is still in the warranty period under normal conditions your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might prove difficult over the coming weeks and therefore as a manufacturer we will show flexibility regarding these regulations. Please try calling your dealer to see if you can be accomodated: https://www.nissan.co.uk/dealer-locator.html
Motability
I have placed an order, will the handover of my car go ahead?
In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however selected dealers are able take orders & offer alternative services for existing orders. If you are expecting to collect a new car in the next few weeks, please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator
My lease expires in the next couple of months, can I place an application for a new car?
In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however if you wish to make a new application please contact your local dealership to understand how they are currently operating for Motability customers: www.nissan.co.uk/dealer-locator. For Motability's latest updates and a comprehensive FAQ section please visit the Motability website.
I was in the process of choosing my first car on the Scheme but had not yet placed an application, can I still go ahead?
In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however if you wish to make a new application please contact your local dealership to understand how they are currently operating for their Motability customers www.nissan.co.uk/dealer-locator. For Motability's latest updates and a comprehensive FAQ section please visit the Motability website.