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Nissan Charge

Discover Nissan Charge

About Nissan Charge

Nissan Charge gives you full access to one of the largest networks of public charging stations in Europe. With the Nissan Charge Card and smartphone app, you can charge your electric car on-the-go.

Request your free Nissan Charge Card today.

Easily find a charging station with our interactive map

Access reliable charger info (type, availability and price)

Navigate using the map application of your choice

Pay on the go with your registered payment method

Get assistance through our dedicated customer service

Take advantage of preferential rates in the Nissan network and partnered charging point networks

Access live information of your on-going charging session¹

Take advantage of the Nissan Charge App for all Nissan electric vehicles

For personal, professional or mixed use, Nissan offers you an electric mobility solution and a simple charging device.

MORE INFO ON HOW TO REGISTER

Nissan Charge app on smartphone showing available charging pins

Scan the QR code or use the links to download the app.

Download from the Apple Store*

Download from the Google Play Store*

Nissan Charge Card

To receive your Nissan Charge Card, order it for free on your Nissan Charge App. After receiving your card, you can link it to your Nissan Charge account by adding the unique identification code on your card or by simply scanning your card in your Nissan Charge App.

All your questions answered

GENERAL QUESTIONS

I HAVE A NISSAN CHARGE APP, WHICH WAS DOWNLOADED BEFORE THE 29TH OF MAY, AND I ALSO HAVE A NISSAN CHARGE KEY LINKED TO IT, CAN I STILL USE THIS APP & KEY?

Nissan has decided to end its partnership with Plugsurfing for Nissan Charge related services as from the 17th of June '25.

If you have downloaded your Nissan Charge App before the 29th of May '25, you will not be able to access public charging related services through your current Nissan Charge App after the 17th of June '25. You will also no longer be able log in, pay or have access to your data in your old Nissan Charge App. Your current Nissan Charge Key (RFID) will also stop working. You are advised to make your Key unusable (for example by cutting it up) and dispose of it properly at a collection point for electrical appliances.

Please download the new Nissan Charge App by clicking on the links above and order a new Nissan Charge Card for free.

HOW DO I REGISTER/OPEN AN ACCOUNT?

Download the Nissan Charge app from Apple app store* / Google Play store*.
Head into "Profile" tab and click on "Let's Go!"
Signup using Google, Apple or even add an email address of your choice
Confirm your account by clicking on the link sent to your email address
Fill your details -> First Name, Last Name, and the country you live in & create a password for your Nissan Charge account
Select your Nissan EV model/License plate number
Add a payment method (bank card/Apple or Google pay)
And subscribe to our notifications for getting realtime updates on special charging discounts

WHERE CAN I USE NISSAN CHARGE?

As a Nissan Charge user, you can access more than 900k charging points available across 36 European countries. The 36 countries are: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, North Macedonia, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

WHO CAN USE THIS SERVICE?

All owners of a Nissan EVs can use the Nissan Charge app for free. This provision also applies to owners of used Nissan EVs.

I BOUGHT A USED NISSAN. HOW DO I SUBSCRIBE TO THE SERVICE?

Similar to that of a new Nissan EV owner, follow the below simple steps to sign up for Nissan Charge:

Download the Nissan Charge app from Apple app store* / Google Play store*.
Head into "Profile" tab and click on "Let's Go!"
Signup using Google, Apple or even add an email address of your choice
Confirm your account by clicking on the link sent to your email address
Fill your details -> First Name, Last Name, and the country you live in & create a password for your Nissan Charge account
Select your Nissan EV model/License plate number
Add a payment method (bank card/Apple or Google pay)
And subscribe to our notifications for getting realtime updates on special charging discounts

How to add a payment method?

In the "Profile" section of your Nissan Charge App, go to "Manage Account".
Click on the "Payment methods".
Click on "Add payment method".
Enter your debit or credit card details.
Alternatively, you can use Google Pay or Apple Pay.

CAN I MANAGE MULTIPLE NISSAN EVS FROM A SINGLE NISSAN CHARGE ACCOUNT?

Multiple cards can be activated to the same Nissan Charge account, but a card already linked to an account cannot be activated in another Nissan Charge account. You can order an additional Nissan Charge Card from your profile, fees may apply.

CHARGING KEY

HOW DO I ORDER A NISSAN CHARGE CARD?

Go to the "Profile" section of your Nissan Charge App.
Click on "Nissan Charge Cards" tab.
Click on "Order Card" and further on "Order Nissan Charge Card".
Select your delivery country and add your delivery address.
And, place your free Nissan Charge Card order!

HOW DO I LINK MY NISSAN CHARGE CARD?

Go to the "Profile" section of your Nissan Charge App.
Click on "Nissan Charge Cards" tab.
Click on "Activate Card".
Enter the 14 digit unique identification code on the front of your card.
Alternately, you can even link by tapping your Nissan Charge Card on the back of your phone after clicking on "Activate Card".

CAN I HAVE MULTIPLE NISSAN CHARGE CARDS ACTIVATED IN THE SAME ACCOUNT?

SESSION AND CHARGING STATIONS

HOW DO I CHECK THE AVAILABILITY OF A CHARGING STATION BEFORE I GO THERE?

Click on “Nissan Charge Compatible” icon on the “Map” section of your Nissan Charge app.
Further click on the toggle bar icon beside “Nissan Charge Compatible” icon to avail more filters menu.
Here, you can filter chargers by compatibility with your Nissan EV, charging speed, start charging type and plug type.
You can also filter the chargers based on your preferred operators under the operator settings of the same filters’ menu.
If you are sharing your location with us, the app will automatically locate the nearest charger that fits your needs.
After you select a charger of your choice, you can swipe up for more charger related info.

HOW DO I START OR STOP A CHARGING SESSION?

Once you reach the charger, you can start/stop the charging session using your Nissan Charge Card.
You can further start/stop the charging session via the app by clicking on “Charge", selecting right charger plug, and clicking again on "start charge".
Any way you start your charging session, you will be able to see live information of your charging session on most of the charging points in Nissan Charge.
Invoices will be sent to you at the end of each session from your selected payment method visible in the “Receipts” section of your Nissan Charge app.

CAN I CONNECT TO THE STATIONS WITH THE APP IF I LOSE OR FORGET MY NISSAN CHARGE CARD?

It all depends on the type of charging station. Some stations are only equipped with an RFID reader, hence, cannot be controlled via the app. While all the charging points filtered as "Nissan Charge Compatible" can be accessed via Nissan Charge Card, only around 70% of them can be accessed via the app remotely.

You can look for the stations that accept remote charging start or stop (via Nissan Charge App) by filtering for them in filters section>>Access>>Nissan Charge App

CAN I CHARGE AT ALL STATIONS?

You can charge at all stations visible on the app map when "Nissan Charge Compatible" is selected. On top of that, you should always filter the stations that fit yours and your Nissan EV needs and look closely at the availability status of the charging station you are navigating to.

TARIFF

WHAT DO I HAVE TO PAY?

You only pay for charging sessions, based on the number of kWh consumed or the time spent at the station (depending on the policy of the charging point operator). Detailed information on the pricing policy applied for each charging point is displayed by clicking on the icon marking the station and by swiping up on the map of the Nissan Charge app.

HOW DO I PAY FOR MY CHARGING SESSIONS?

Payment for your charging sessions will be automatically deducted from the registered payment method linked to your Nissan Charge Card. Invoices with a clear breakdown of your charging session will be sent to you at the end of each session, and you can review the invoices of your different charging sessions in the 'Receipts' section of your Nissan Charge App.

USER ACCOUNT

HOW LONG DO YOU KEEP DATA ABOUT ACCOUNTS AND CHARGING SESSIONS?

Your data is kept for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting or administrative requirements.

For any other information regarding the App or Card, please refer to the FAQ or contact Nissan Charge Customer Support available in your Nissan Charge App

DO YOU HAVE A CUSTOMER SUPPORT?

Our customer service is always ready to help you. You can report your charging issue by 2 different ways in the Nissan Charge App:

You can reach out to our customer support agent directly about your charging emergency via chat by going to “Profile” tab in the app, clicking on “Support” and “Help centre” accessible 24/7 and 365 days. You can also check out our carefully curated FAQs available in the “Help centre” section of the “Profile” tab. If you want to reach out to us during your charging session, you can click on the ongoing session info on main map screen of your Nissan Charge App and simply click on "Having issues?" which will take you to our one-stop hub for accessing help & support of charging on-the-go with Nissan Charge.
Alternately in the Nissan Charge App, you can also reach out to the charging point operator via call by simply clicking on the specific charging point where you are facing an issue, scrolling down, clicking on the phone number listed below “Operator support”. This will trigger a call directly to the charge point operator.

Nissan Charge is available to UK residents 18+ only. To use Nissan Charge, download the free Nissan Charge app, create an account and register your payment details and Nissan Charge Card. Requires a smartphone with compatible iOS or Android operating system and a SIM card with a data plan from a mobile service provider. Use of the Nissan Charge app is subject to mobile network coverage. Only use the Nissan Charge app when safe to do so in accordance with the Highway Code. The Nissan Charge app is operated by Octopus Electroverse. For full T&Cs, see https://nissancharge.electroverse.com/en-GB/legal/terms-and-conditions

* Apple App Store is a registered trademark of Apple Inc. Google Play Store are trademarks of Google LLC.

(1) Available on supported charging points (70% of the EU Nissan Charge network) when a charging session is started with Nissan Charge Card or Nissan Charge App

(2) The range data is obtained from laboratory tests, in accordance with European regulations, and is intended to compare different types of vehicles. This information does not relate to a specific vehicle and is not part of the offer. These figures may be different from those obtained in real driving situations. Optional equipment, maintenance, driving style and non-technical factors such as weather conditions may influence the official results. The data were compiled under the Worldwide Harmonized Light Vehicle Test Procedure (WLTP).

(3) The figures shown correspond to 63 kWh and 87 kWh batteries (Nissan ARIYA). The charging speed and time depend on a number of factors, including the type and condition of the charging station, the temperature of the battery, and the ambient temperature around the charging station. In cold climates, it may be necessary to use a built-in battery heater to increase the speed of fast charging. The indicated fast charging time is valid for a CCS 2 charging station. The Nissan ARIYA is equipped with backup devices to protect the battery in case of quick recharges very close together. The time required for consecutive fast recharges may be longer if the battery temperature activates the backup device.