Covid-19 Update

Covid-19 Info Hub

Latest Updates

As you manage taking care of your family and work during this crisis, we know that your vehicle may play a key role. The latest information and FAQ on Nissan's COVID-19 response can be found in these pages.

Dealership Status Update

Nissan Dealerships remain open for business

The table below shows what is offered by your local dealership, in line with each nations’ Government regulations. Rest assured, the safety and wellbeing of both our customers and dealership staff remains paramount and stringent measures are in place to ensure enhanced sanitisation and responsible social distancing is practiced.

England

Period	‎‎‎‎‎‎From 12th Apri‎l‎‎‎‎
Dealership Showrooms	Open
Aftersales	Open‎

For more guidance if you're in England please click here.

Wales

Period	From 12th April
Dealership Showrooms	Open
Aftersales	Open

For more guidance if you're in Wales please click here.

Scotland

Period	From 9th August
Dealership Showrooms	Open
Aftersales	Open

Period	From 5th April
Dealership Showrooms	Open for pre-arranged appointments only
Aftersales	Car repair, servicing and MOT are permitted to remain open

For more guidance if you're in Scotland please click here.

Northern Ireland

Period	From 30th April
Dealership Showrooms	Open – safe social distancing should be maintained and face masks are mandatory
Aftersales	Open

For more guidance if you're in Northern Ireland please click here.

Thinking about a new car?

We ask that you check here for the latest updates and, where possible, keep in contact with your local Nissan dealership via telephone, so they can advise on their specific opening arrangements directly.

Some dealerships are offering alternative options for sales enquiries such as Facetime, WhatsApp or Skype video conferencing for full vehicle walk-arounds in the comfort of your own home, should that be your preference.

Find your local dealer

Book a test drive

Visit our 24/7 Shop@Home

Book a one-to-one telephone appointment or browse the Nissan range from the comfort of your own home when you visit our 24/7 online Shop@Home. Find out how to:

Build your perfect Nissan using the car configurator
Request a finance quote to see your monthly payments and share your car personalisation with your local dealership
Sign documents virtually
Collect your Nissan from a safe dealership environment where available

Services available vary by dealership.

Find out more

Servicing and repairs

Aftersales is permitted to remain open for car repair, servicing and MOT in the UK. Please check availability at your local dealership.

If your last service date was impacted by last year’s lockdown, we recommend that you continue to service your vehicle in accordance with the anniversary of the date of first registration and not 12 months from the date that any delayed service was carried out. For more information click here.

Book a service

Need to speak to us

Our Customer Service call centre is open Monday to Friday 8am-8pm and Saturdays 8am-2pm. Please note due to current call volume/reduced opening hours response times may be extended.

Contact Customer Services

Frequently asked questions

Car Sales

I am due to collect my new car – can I still do this?

In line with Government regulations, Nissan showrooms in England and Wales will re-open from 12th April. In Northern Ireland, from 12th April vehicle collection is permitted from 12th April with the next review of restrictions due to be announced on 15th April. In Scotland, from 5th April showrooms are open for pre-arranged appointments only. If you are expecting to collect a new car in the next few weeks, please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator

I can’t contact my dealer about my new order as they’re shut/not answering phones/emails, how can I find out what is happening with me new car?

Should you be unable to contact your dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here

I want to cancel my existing order – how do I do this?

If you would like to discuss an existing order please contact your local dealer to discuss your options; their details can be found here www.nissan.co.uk/dealer-locator. Should you be unable to contact your local dealer due to temporary closure in line with government guidelines, please contact our Customer Services team via the web form found here

Is there any implication for delivery dates on ordered cars?

I had a test drive booked within the next few weeks, can it still go ahead?

In line with Government regulations, test drives will be allowed in England from 12^th April. Test drives continue to not be permitted in Scotland, Northern Ireland and Wales currently. Some dealerships are offering alternative options for sales enquiries such as Facetime, WhatsApp or Skype video conferencing for full vehicle walk-arounds in the comfort of your own home, should that be your preference. Please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator.

Aftersales

My last service was impacted by lockdown – what is my new service schedule?

Many of the fluids and serviceable parts in your vehicle can deteriorate with age as well as mileage. This is taken into account when the service schedule is set, with some items due for replacement after a set time period from the first registration date.

It is also recommended that the service due at the end of year 3 is carried out before the warranty period expires, so as to ensure any potential defects are identified and rectified under it. As part of our Customer Promise to you, this 3rd year service also comes with 12 months RAC Roadside Assistance Cover, extending the support you have enjoyed from the RAC and Nissan in the first 3 years of owning your vehicle.

CAN I STILL BOOK A SERVICE, MOT OR REPAIR FOR MY CAR?

Our workshops remain open for servicing, repairs and MOTs across the UK. You can check availability at your local Nissan dealership or use our online booking tool at nissan-aftersales.co.uk/services/book-a-service. We recommend you book your vehicle maintenance in advance to ensure you can be accommodated.

If I breakdown can I still be recovered to my dealership?

If you breakdown and wish to be recovered to your local dealer, please contact them prior to recovery to ensure they are open and can support in getting you back on the road. You can find your local dealer and their contact details here.

Will my warranty be affected if I can't get my car booked in for a service?

If your vehicle is still in the warranty period under normal conditions your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might prove difficult over the coming weeks and therefore as a manufacturer we will show flexibility regarding these regulations. Please try calling your dealer to see if you can be accomodated: https://www.nissan.co.uk/dealer-locator.html

Motability

I have placed an order, will the handover of my car go ahead?

In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however selected dealers are able take orders & offer alternative services for existing orders. If you are expecting to collect a new car in the next few weeks, please try contacting your Nissan dealership to discuss options available to you: www.nissan.co.uk/dealer-locator

My lease expires in the next couple of months, can I place an application for a new car?

In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however if you wish to make a new application please contact your local dealership to understand how they are currently operating for Motability customers: www.nissan.co.uk/dealer-locator. For Motability's latest updates and a comprehensive FAQ section please visit the Motability website.

I was in the process of choosing my first car on the Scheme but had not yet placed an application, can I still go ahead?

In line with Government regulations, Nissan showrooms have temporarily closed in England and Wales to ensure the continued safety of our staff, customers and local communities, however if you wish to make a new application please contact your local dealership to understand how they are currently operating for their Motability customers www.nissan.co.uk/dealer-locator. For Motability's latest updates and a comprehensive FAQ section please visit the Motability website.