Nissan GB (Ltd) and all our dealerships are taking the current situation very seriously, and are prioritising the safety and well-being of our employees and customers, as well as the support of our country.
It has been our hope and aim to maintain normal levels of service as much as possible. However, following the latest advice from the UK Government on the evening of March 23rd, we have a further update on our operations:
Servicing & Repair
The service and repair departments at a number of Nissan dealerships are still open but operating with a much reduced staffing level. As such, we will be prioritising the repair of vehicles belonging to key workers. We believe it’s vitally important they have continued mobility enabling them to carry out their jobs, and look after their families too.
It is therefore likely that dealerships will be unable to undertake routine service and maintenance on vehicles belonging to other customers for the foreseeable future. Don’t worry – we won’t let this impact your warranty validity and if you experience any mechanical issues with your vehicle or are concerned in any way, then of course don’t hesitate to contact your local dealership for assistance. Please also be aware that online service booking is currently suspended on nissan.co.uk.
If you do visit us, you can be confident that our dealership staff have been instructed to keep a safe distance and refrain from handshakes. Please bring a bottle of water with you, as we may be unable to offer refreshments as we normally would. We do however have plenty of hand-sanitiser and hand-washing facilities for you to use.
All staff members commit to regular handwashing and use of hand sanitiser, our technicians wear disposable gloves, and disposable car-seat, steering wheel and gear knob protectors will be used during each visit. Contactless drop off may be possible at some of our sites so please discuss with your dealership.
In these challenging times it’s wise to check before travel, so we ask that you call your dealership first to make sure you can be accommodated.
If your vehicle is still in the warranty period, under normal conditions, your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might not be possible over the coming weeks and therefore we will show flexibility regarding these regulations.
The Department for Transport has announced vehicle owners will be granted a 6-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities.
All cars, vans and motorcycles which would usually require an MOT test will be exempted from testing from 30 March 2020. Vehicles must be kept in a roadworthy condition and, where possible, garages can remain open for essential repair work. Drivers can be prosecuted if driving unsafe vehicles.
Legislation will be introduced on March 30 and will come into immediate effect for 12 months. Drivers will still need to get their vehicle tested until the new regulations come into place, if they need to use it.
Nissan will allow a grace period for roadside assistance where the customer is unable to renew their roadside assistance entitlement due to our dealerships’ inability to perform vehicle maintenance services.
If the roadside assistance end date for your vehicle is within the period of restriction imposed by the Government, Nissan will extend the roadside assistance entitlement to the date your dealership is able to complete the required maintenance.
In the meantime any affected vehicles suffering a breakdown will continue to be attended to by Nissan Roadside Assistance
Our showrooms are now temporarily closed for sales activity until further notice and online test drive booking is now suspended on Nissan.co.uk. However, some dealerships are offering alternative options such as Facetime, WhatsApp and Skype video conferencing for full vehicle walk-arounds in the comfort of your own home.
We ask that you check here for the latest updates and where possible keep in contact with your local Nissan dealership via telephone
We appreciate that these are unprecedented times, but will continue to support our staff and customers to the fullest.
I was due to collect my car within the next 3 weeks. If dealerships are closed will this still go ahead?
Following Government advice on the 23rd of March 2020, Nissan showrooms have temporary closed to ensure the continued safety of our staff, customers and local communities. If you are due to collect a car within the next few weeks, please contact your Nissan dealership to discuss the options available to you.
Contact details for your local Nissan dealer can be found here along with their current opening status.
If your local Nissan dealer is closed please contact Customer Service using the web form.
I have an order with a dealer but can't contact them for an update as they are closed. Where can I find out more information about my order?
If you are unable to contact your local Nissan dealer for an update on your order, please contact our Customer Services team using the web form. Please note that in these uncertain times, our Customer Service team are experiencing a higher volume of queries, this may lead to an increased response time to get back to you.
Can I still order a new vehicle if my local Nissan dealer is closed?
I want to make a change to an existing order, how can I do this?
If you want to amend an existing order please contact your local Nissan dealer to discuss your options; their details and current opening status can be found here. Should you be unable to contact your local dealer due to temporary closure, please contact our Customer Services team via the web form.
How can I register my interest for a later date?
If you wish to stay in touch with Nissan and receive the latest news, great offers and more, please register your interest here. If you're interested in booking a test drive once dealers are open, please provide your details here and your local dealer will give you a call back when possible.
SERVICING & REPAIR
My car is booked in for a service/ MOT/ repair within the next 3 weeks, will this still take place?
Due to the current circumstances, many Nissan service and repair departments are temporarily closed; those that remain open are operating with reduced staff, limiting availability. At this time, priority will be given to key workers. Please contact your local Nissan dealer before you travel to ensure your booking is still taking place. Contact details for your local Nissan dealer along with their current opening status can be found here.
My MOT is due to run out and I can't get an appointment. Will I still be able to drive my car?
The Department for Transport has announced that if your vehicle's MOT was due to expire on or from 30 March 2020, it will automatically be granted a 6-month extension for MOT testing. However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if caught driving an unsafe vehicle. Please click here for more information.
If I breakdown can I still be recovered to my local Nissan dealer? What if their workshop is closed?
If you breakdown and wish to be recovered to your local Nissan dealer, please contact them prior to recovery to ensure they can support in getting you back on the road. You can find out whether your local Nissan dealership is open and their contact details here.
Can I still make a future service booking?
The online booking tool is now suspended. If you would like to book in for a service, please contact your local open Nissan dealer to be booked in. Their details and current opening status can be found here.
How are you protecting staff working within the workshops?
Nissan is working closely with our dealer network, to take appropriate precautions to protect the safety of both our staff and customers. Our dealer network are working responsibly, in line with government guidelines in order to maintain core workshop functions to keep the countries key workers on the road.
I have a question about Nissan Finance, who can I contact?