Latest Updates
As you manage taking care of your family and work during this crisis, we know that your vehicle may play a key role. The latest information and FAQ on Nissan's COVID-19 response can be found in these pages.
As you manage taking care of your family and work during this crisis, we know that your vehicle may play a key role. The latest information and FAQ on Nissan's COVID-19 response can be found in these pages.
As you manage taking care of your family and work during this crisis, we know that your vehicle may play a key role. The latest information and FAQ on Nissan's COVID-19 response can be found in these pages.
In line with UK Government advice, our dealerships’ showrooms in England will open from 1st June 2020. Rest assured, the safety and wellbeing of both our customers and dealership staff remains paramount and stringent measures are in place to ensure enhanced sanitisation and responsible social distancing is practiced. Staff have been trained on revised ways of working, you'll find additional sanitising products on site and directional signage has been applied that you’ll be asked to follow.
Please be patient with our teams and the new ways of working adopted – for example a reduced display of vehicles may be present to allow full social distancing and you may be requested to wear gloves when sitting in a vehicle. Likewise you may not be offered refreshments, but we’re sure that you understand this is with your safety in mind.
Alongside the above, some dealerships are offering alternative options such as Facetime, WhatsApp or Skype video conferencing for full vehicle walk-arounds in the comfort of your own home, should that be your preference.
Servicing and repairs have continued in many locations, with priority being given to key workers, but more and more dealers can accommodate you in their workshops and you can make a service booking online.
We ask that you check here for the latest updates, including the status of the wider UK network in Scotland, Wales and Northern Ireland. Where possible keep in contact with your local Nissan dealership via telephone, so they can advise on their specific opening arrangements directly
Need a hand with something?
Our Customer Service call centre is now open from 08.00 and 16.00 Monday to Friday. Please note due to current call volumes / reduced opening hours response times may be extended.
Thinking about a new car?
Our dealerships remain accessible remotely to help you consider your options for a new Nissan and discuss the finance and test drive options which are available to you.
Need to book a service or repair?
Many of our dealer workshops and service centres are currently open for key workers, and most are now taking general bookings for Service and MOT work.
We’ve taken careful note of the guidelines issued by the government and our dealerships have now implemented a range of both physical and procedural changes to make showrooms as safe as possible for your visit. Physical changes include reducing the number of cars in the showroom and adding signage to remind people to adhere to social distancing rules. Process updates include regular sanitisation and updated procedures for face-to-face interactions such as reviewing documents with your sales executive.
In line with UK Government advice, many of our dealership showrooms in England will start to reopen from 1st June 2020. If you are due to collect a car within the next few weeks, please contact your Nissan dealership to discuss the options available to you.
Contact details for your local Nissan dealer can be found here along with their current opening status.
If your local Nissan dealer remains closed please contact Customer Service using the web form.
If you are unable to contact your local Nissan dealer for an update on your order, please contact our Customer Services team using the web form. Please note that in these uncertain times, our Customer Service team are experiencing a higher volume of queries, this may lead to an increased response time to get back to you.
Although some dealers are still temporarily closed you can continue to browse the range online. You can configure your dream Nissan on our car configurator and discover the great offers currently available (availability of offers, subject to normal operation of Nissan dealerships, in line with Government guidelines). When you're ready, you can request a call back here to book a test drive when your local Nissan dealer is open again.
For all Motability related questions please visit their website here.
If you want to amend an existing order please contact your local Nissan dealer to discuss your options; their details and current opening status can be found here. Should you be unable to contact your local dealer due to temporary closure, please contact our Customer Services team via the web form.
If you wish to stay in touch with Nissan and receive the latest news, great offers and more, please register your interest here. If you're interested in booking a test drive once dealers are open, please provide your details here and your local dealer will give you a call back when possible.
Many Nissan service and repair departments are now open, but may be operating with reduced staff, limiting availability. At this time, priority will still be given to key workers. Please contact your local Nissan dealer before you travel to ensure your booking is still taking place. Contact details for your local Nissan dealer along with their current opening status can be found here.
The Department for Transport has announced that if your vehicle's MOT was due to expire on or from 30 March 2020, it will automatically be granted a 6-month extension for MOT testing. However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if caught driving an unsafe vehicle. Please click here for more information.
If you breakdown and wish to be recovered to your local Nissan dealer, please contact them prior to recovery to ensure they can support in getting you back on the road. You can find out whether your local Nissan dealership is open and their contact details here.
Our online booking tool is open and taking new bookings from Monday 1ˢᵗ June onwards. Should you require a more urgent service, please contact your local open Nissan dealer to be booked in. Their details and current opening status can be found here.
Nissan is working closely with our dealer network, to take appropriate precautions to protect the safety of both our staff and customers. Our dealer network are working responsibly, in line with government guidelines in order to maintain core workshop functions to keep the countries key workers on the road.
If you are a Nissan Finance customer please self-serve where possible using the online portal found here. If you need additional support after checking the online portal, please contact Customer Services, their details can be found here.
