FAQs To Help And Support
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Most Popular
What can I do if I am unable to create a user account?
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What should I do if I don’t receive a confirmation email?
What smartphones can NissanConnect Services app be used on?
Is NissanConnect Services available on all models?
Will my You+Nissan login work on the app?
In what countries can I use NissanConnect Services in?
How do I connect my vehicle to my NissanConnect Services app?
How many vehicles can I connect to the NissanConnect Services app?
Why is my vehicle identification number (VIN) not being accepted?
Where can I find my pairing code?
My pairing code is not appearing, what can I do?
Is my vehicle compatible for NissanConnect Services?
How do I activate services?
How long do I have to wait before my services are activated?
What services can I deactivate and how?
Is it possible to re-activate services once they have been deactivated?
I would like to temporarily deactivate the data transfer. Is this possible?
I cannot use my services. Why is that?
What is the Nissan Store?
In which countries is Nissan Store available?
Where can I find the Nissan Store?
How much will the various services cost?
What payment methods are accepted?
Are Nissan Store packages available on used cars?
Can other family members use my paid packages in the NissanConnect Services app?
Can I use my NissanConnect Services paid packages on another Nissan vehicle?
How long after I have paid can I use the services?
What happens after the free period I get with my vehicle?
Do the Nissan Store packages automatically cancel if I sell my vehicle?
Are Nissan Store subscriptions refundable if I decide I no longer want them?
How do I cancel my subscription?
Am I tied to a specific subscription period?
The contract for my services has expired. What can I do?
How do I know when my contract is about to expire?
How do I remove a vehicle?
I have bought a used Nissan, will I need to deactivate the services or will this happen automatically?
I would like to sell my vehicle. How do I delete my data?
I have bought a used Nissan, how can I activate the services?
How is my personal data stored securely and how long is it stored for?
Where can I find and read the General Terms and Conditions and privacy policy?
My smartphone has been stolen. How do I ensure my personal data is protected?
How can I ensure my data is protected if I sell my vehicle?
How do I delete all personal info saved about my vehicle on the app?
What happens if I decline the privacy pop up message (that appears when I start my vehicle)?
What is the 4 digit PIN?
I have forgotten my 4 digit PIN. What can I do?
How many phone devices can be used for the NissanConnect Services lock/unlock service?
Can I change my phone and still use lock/unlock?
What should I do if I lost my phone?
How do I use the in-vehicle Voice Recognition function?
Can I use my phone voice assistant directly from my vehicle such as Siri or Google Assistant?
How do I activate Apple CarPlay in my vehicle?
Apple CarPlay is not working. What can I do?
Does Siri have to be enabled to use Apple CarPlay?
I have connected my phone to Apple CarPlay but not all my apps are showing
The steering wheel and volume control buttons don't seem to be working properly - how do I fix this?
Whilst using Apple CarPlay it keeps disconnecting - what should I do?
Can I use Android Auto without a USB cable?
Android Auto is not working, what can I do?
I have connected my phone to Apple Android Auto but not all my apps are showing
How do I know if my phone is compatible?
Whilst using Android Auto it keeps disconnecting - what should I do?
How current is the information displayed?
What are My Points of Interest (Personal POI)?
How can I update my Maps?
Will the maps in my vehicle be automatically updated?
How are the updated maps transferred to my vehicle?
How will I be informed about map updates?
How can I search for a destination from the NissanConnect Services app and send it to my vehicle?
What options will I have on my Infotainment system screen once the destination has been sent?
Do I need the Door-to-Door app in order to use this function?
How does 'My Vehicle Location' work?
How precise is the parking position displayed?
How does My Vehicle Location help me find my vehicle?
After selling my vehicle, is there any risk that the new owner will have access to previous or current parking position data?
How often is my Vehicle Health updated?
I have a Vehicle Health issue in my app, what should I do?
How does the Remote Door Control service work?
How far away can I be from my vehicle to use the lock/unlock service inside Remote Controls?
How long does it take for my doors to be locked?
How does the Remote Climate Control work?
How far away can I be from my vehicle to use Remote Climate Control?
How long does it take for Remote Climate Control to start?
How can I manage the battery in the app?
What is Stolen Vehicle Tracking (SVT)?
Is my vehicle eligible for the Stolen Vehicle Tracking service?
Is Stolen Vehicle Tracking is a paid service?
How Can I Purchase Stolen Vehicle Tracking?
What should I do if my vehicle is stolen?
How do I contact the SVT Service Provider?
How long is my vehicle tracked after it is stolen?
When is the case closed?
What if the vehicle is stolen outside of my country, will it still be tracked?
Can I track my vehicle from the app?
How often will the Service Provider keep me updated and by what method?
If my vehicle is stolen across border, what language will the Service Provider speak?
If my vehicle cannot be recovered and I buy a new one. Can I keep the remaining period of my previous purchase on the stolen vehicle?
Should I notify my insurance company that I have purchased Stolen Vehicle Tracking?