Nissan has identified that there is a potential for conductive fibrous shavings from the drive motors’ slip ring assembly to momentarily cause a short circuit between the two slip rings.
Due to the fail-safe protocols, when the inverter detects a momentary over-current it cuts the motor torque to protect internal components of the controller, resulting in a loss of power and “EV System Off” displayed on the dashboard. The potential concern affects both 2WD and 4WD models and may occur in any driving situation.
What action should you take?
Book your vehicle in online, and follow the on screen instructions choosing your preferred dealer and selecting the heading "Recall Appointment" in Step 2. Our technicians will conduct a procedure which will take around 2 hours to complete, free of charge.
If you no longer own the vehicle, we would be grateful if you could help us trace the current owner by scanning the QR code on the bottom of the letter you will also have received and providing their details.
Under the terms and conditions of the Code of Practice on Safety Recalls, the response rate to this recall is being closely monitored by both the Department of Transport's Driver and Vehicle Standards Agency and Nissan.
Should you have any further questions please do not hesitate to contact your local Nissan dealer which you can find using our dealer locator here